Customer support
Call us +372 5184 133 or drop us a message at info@light24.net
ADDING A PRODUCT TO SHOPPING CART
Choosing desired product(s) and adding them to your shopping cart. In order to get full understanding about the product please see the attached description – dimensions, decoration, technical data and etc necessary product information.
In the event when the product(s) has variable options, you will find a combination of variables in the drop-down menu. You will be shown the parameters and the price of the corresponding version of the product. Add selected items to your shopping cart. We definitely recommend to choose the appropriate lamp bulb for your lighting fixture. If the bulb is supplied together with a lighting fixture, then you will see corresponding information.
CHECKOUT
When making purchases, you can choose a suitable delivery method. The cost of transport depends on the size and weight of the ordered goods.
You can shop as a non-registered user (guest), or as a registered user. Fill in all the appropriate fields (fields marked with red asterisk are mandatory), select the right user name and password for yourself (if you want to become a registered user). Be sure to check the specified address and contact details, otherwise there may be problems with the delivery of the ordered goods.
After „Add to cart“ and „Check-out“ process you will be presented with different payment options (depending on your country of residence):
online-banking link will allow you to pay for the goods immediately;
bank transfer – system will provide our bank account details, as well as tell you how to initiate a bank transfer;
card payments – you will have a choice of various credit and debit card settlement.
Please note that the estimated delivery time starts after succesful transaction and/or settlement. If you pay for goods using the online-bank facility, then after performing transaction please press the “Back to the merchant” button.
SHIPPING & WARRANTY
For each particular product there is a specified delivery time. Delivery times are calculated as „expected maximum time“ – in most cases, the ordered goods are delivered faster than indicated.
If you put in the same basket items with different delivery times, then ordered goods will be delivered within a period equal to the maximum delivery period of the products in your shopping cart. If you wish to receive order in delivery installments, we would kindly ask you to contact our customer service department.
In order to deliver the goods to you, we use a variety of transportation options. Larger parcels will be brought to you by our long-term partners in the field of logistics.
When receiving fixtures be sure to check their condition. If for any reason the goods are broken or have been damaged during transportation, document the evidence in the presence of the courier and notify us as soon as possible by phone or e-mail. If possible, please take a picture of damaged goods. Later claims of the external defects of the goods will be very difficult to meet.
All products are warranted for 2 years, except in cases where the manufacturer provides longer term guarantees or warranties e.g. – LEDs, etc. Proof of the guarantee/warranty is your invoice and evidence of payment
